KhaayZen Consultants is an engineering and design firm specialising in Mechanical, Electrical, Plumbing, Fire Protection (MEPF), Building Information Modelling (BIM), ELV, BMS, and related engineering solutions for built-environment projects.

Our website (www.khaayzen.com) provides information about our services, completed projects, capabilities, and ways to contact and engage with our team. This Privacy Policy governs the collection, use, and management of information that may be provided through or collected via the website.

When you interact with our website — for example, by submitting a contact or enquiry form, requesting information about our services, or otherwise communicating with us through the website — you may voluntarily provide us with certain personal information.

This may include, but is not limited to:

• Full name
• Email address
• Phone or mobile number
• Company or organisation name
• Location or region
• Project-related information or descriptions
• The content of your enquiry or message
• Any additional information you choose to include

We recommend that you avoid submitting sensitive, confidential, or proprietary information through general website enquiry forms unless specifically requested through a designated secure channel.

When you visit our website, certain technical information may be automatically received and recorded by our website infrastructure, hosting provider, or security systems.

Depending on the technologies deployed on the website, this may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Date and time of your visit
• Referring website or source
• General usage and navigation behaviour

This automatically collected information is primarily used to maintain website security, optimise website performance, understand general usage patterns, and improve the browsing experience.

Information received by KhaayZen through the website may be used for the following purposes:

• Responding to your enquiry or contact request
• Understanding your project requirements and scope
• Communicating with you in relation to a business enquiry
• Providing information about our engineering and design services
• Preparing or discussing potential project requirements
• Improving the content, functionality, and performance of our website
• Maintaining the security and integrity of our website
• Preventing misuse, fraud, or unauthorised access
• Meeting applicable legal, regulatory, or contractual requirements

We aim to use personal information only for legitimate, relevant, and proportionate purposes.

If you contact KhaayZen to discuss an engineering, BIM, HVAC, electrical, plumbing, fire protection, ELV, BMS, or related project requirement, the information you provide may be used to understand that requirement and to communicate with you regarding potential services or next steps.

You are responsible for ensuring that you hold the appropriate authority to share any information, documents, or project data submitted to KhaayZen on behalf of an organisation, employer, or third party.

If you submit an enquiry or contact request through our website, KhaayZen may use the contact details you have provided to respond to that enquiry through appropriate channels such as email or telephone.

We will endeavour to limit unsolicited or non-essential communication. If you wish to update your communication preferences or cease receiving non-essential communications from KhaayZen, you may contact us using the details provided on our website.

Our website may use cookies or similar tracking technologies to support website functionality, security, analytics, and user experience. Cookies are small files or data items that may be stored on your device when you visit a website.

Cookies on this website may be used to:

• Maintain proper website operation and functionality
• Understand how visitors use and navigate the website
• Improve website performance and content
• Remember certain user preferences during a session
• Support website security measures

The specific cookies in use may change as website functionality and integrated third-party services are updated. You may be able to manage, restrict, or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some parts of the website.

Our website may include links to, or integrations with, third-party websites, tools, platforms, or services. These external services operate under their own privacy policies and terms of use.

KhaayZen does not control and is not responsible for the privacy practices, security standards, content, or policies of third-party websites that you access through links or integrations on our website.

We encourage you to review the privacy policy and terms of any third-party website or service before providing them with personal information.

KhaayZen does not sell your personal information to third parties.

We may share information where reasonably necessary for legitimate business, technical, operational, legal, or security purposes. This may include sharing with:

• Technology, hosting, or infrastructure service providers supporting our website
• Professional advisers where required in connection with our business
• Government, regulatory, or law enforcement authorities where required by law
• Other parties where disclosure is necessary to protect legal rights, prevent fraud, or address security concerns

We seek to limit any such information sharing to what is reasonably necessary for the relevant purpose.

KhaayZen takes reasonable and appropriate measures to protect information received through our website against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, digital transmission, or electronic storage system can be guaranteed to be entirely secure. Accordingly, you should exercise caution and avoid transmitting highly sensitive or confidential information through general website enquiry forms.

We may retain information for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business records, respond to enquiries, protect our legal interests, meet contractual obligations, or comply with applicable legal and regulatory requirements.

When information is no longer required for a legitimate purpose, it will be deleted, anonymised, or otherwise managed in a manner consistent with applicable requirements.

Depending on applicable law and the nature of the information involved, you may have certain rights in relation to your personal information. These may include the right to:

• Request information about how your personal data is handled
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where appropriate
• Withdraw consent where processing is based on consent
• Raise a concern or complaint regarding data handling

Requests relating to your privacy rights may be submitted through the contact details provided below. Certain requests may be subject to applicable legal, contractual, or operational limitations.

Our website is intended primarily for professional, corporate, and business audiences. KhaayZen does not knowingly seek to collect personal information from children through general website enquiry channels.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that the matter may be reviewed and addressed promptly.

KhaayZen reserves the right to update, revise, or amend this Privacy Policy from time to time. Changes may reflect updates to our website, services, technology, applicable legal requirements, or data practices.

Any revised version of this Privacy Policy will be published on this page with an updated effective date. We encourage you to review this page periodically to remain informed of how we handle your information.